Conducted a usability study for the charity www.aphasiasoftwarefinder.org focused on users without aphasia (during HCI master's at City, University of London).
Aphasia is a neurological condition that impacts people’s communication, including, speech, writing, and comprehension of written or spoken language. The website aphasiasoftwarefinder.org helps caregivers and people with aphasia find software products that can help with therapy or as aids. Observing users with aphasia was not the goal and was specifically prohibited for ethical reasons.
The usability of three key user journeys was studied as per the requirements of the charity:
finding software based on specific needs (type of therapy, type of device)
finding enough details about therapy software to decide if it is the right one for them
learning about who sponsors the website (the charity)
The charity was also curious about the following
Users’ reaction to the homepage
Overall UX of the website
Conducted a moderated remote usability test with a convenient sample of 6 users (without aphasia, the test was not meant for aphasia users).
Participants were provided with an informational sheet about aphasia explaining the condition before they began their tasks and were asked to role-play as caregivers who find relevant software for people with aphasia.
Conducted an exit survey to measure overall UX using a SUS score (system usability scale).
Interviews were recorded with screen sharing; audio was transcribed.